Shipping & Delivery

CLIENT CARE

Shipping & Delivery

From checkout to your door, we want receiving your Aven Row order to feel simple, reliable and considered.

1–2 Business Days

Orders are normally prepared and processed within 1–2 business days.

UK Delivery

UK orders are generally delivered within approximately 2–4 business days after dispatch.

Tracked Dispatch

Where tracking is available, details will be sent to you once your order has been dispatched.

International

International delivery may be available to selected destinations at checkout.

YOUR ORDER

From Aven Row To Your Door.

STEP 01 — ORDER CONFIRMATION

Once your order has been successfully placed, you will receive an order confirmation email containing your order details.

STEP 02 — PROCESSING

Your order is prepared for dispatch. Orders are normally processed within 1–2 business days, excluding weekends and UK public holidays.

STEP 03 — DISPATCH

Once your order leaves us, you will receive a dispatch confirmation email together with available tracking information.

STEP 04 — DELIVERY

Your parcel will then be delivered using the delivery service selected or shown during checkout.

UNITED KINGDOM

UK Delivery

UK orders are generally delivered within approximately 2–4 business days after dispatch.

Available delivery services, charges and estimated delivery times are displayed during checkout before you complete your order.

During busy seasonal periods, promotional events or circumstances outside our reasonable control, delivery may occasionally take longer.

ORDER TRACKING

Follow Your Order.

Once your order has been dispatched, we will send you a confirmation email containing available tracking information.

It can take a short period after dispatch for the courier's tracking system to display the latest information.

If your tracking has not updated for an extended period or your parcel has not arrived within the expected timeframe, please contact Client Care with your order number.

DELIVERY SUPPORT

If Something Doesn't Go To Plan

Delayed Parcel

If your order has not arrived within the expected timeframe, contact Client Care with your order number and tracking details.

Delivered But Missing

Check safe locations, household members, neighbours and any courier delivery photograph before contacting us.

Damaged Parcel

Take photographs of the packaging and item and email them to us with your order number.

WORLDWIDE

International Delivery

Aven Row may offer delivery to selected international destinations. Available services, estimated delivery times and shipping charges will be displayed during checkout where international delivery is available.

International orders may be subject to customs duties, import taxes or local charges depending on the destination. Where these are not collected at checkout, they may be payable by the recipient.

AVEN ROW CLIENT CARE

Need Help With A Delivery?

Aven Row
Grinton
Richmond
North Yorkshire
DL11 6HH
United Kingdom

info@avenrow.co.uk
01748 884224

DELIVERY FAQ

Good To Know

When will my order be dispatched? +

Orders are normally processed within 1–2 business days. Once your order has been dispatched, you will receive a confirmation email.

Can I change my delivery address? +

Contact us as soon as possible if you notice an address error. We will try to help before dispatch, but changes cannot be guaranteed once the order has entered fulfilment.

Where can I find my tracking number? +

Available tracking details will normally be included in your dispatch confirmation email.

What happens if I miss my delivery? +

The courier may attempt another delivery, leave the parcel in an authorised location or provide instructions for collection or redelivery. Follow the instructions supplied by the courier.

DELIVERY TERMS