CLIENT CARE
Returns & Refunds
We hope you love your Aven Row purchase. If something isn’t quite right, our Client Care team is here to make the returns process as clear and straightforward as possible.
14 Days
Notify us within 14 days of receiving an eligible online order if you wish to cancel.
Return With Care
Items should be returned carefully packaged with tags and accessories where applicable.
Tracked Returns
We recommend using a tracked or otherwise verifiable return service and keeping proof of postage.
Refund Processing
Eligible refunds are processed after your return is received and reviewed.
HOW TO RETURN
A Simple Return Process.
STEP 01
Email info@avenrow.co.uk with your name, order number and the item you wish to return.
STEP 02
Follow the return instructions provided by our Client Care team and package your item securely.
STEP 03
Send your return within the applicable return timeframe and retain proof of postage until your return has been completed.
STEP 04
Once your return is received and reviewed, any eligible refund will be processed back to the appropriate payment method.
RETURN ADDRESS
Returning Your Aven Row Order
Aven Row
Grinton
Richmond
North Yorkshire
DL11 6HH
United Kingdom
Please contact Client Care before returning your order so that we can provide the appropriate return instructions.
RETURN CONDITION
Please Try On With Care.
You may try on clothing to assess its fit, appearance and characteristics in the same way you would normally examine a garment in a shop.
Please take particular care to avoid makeup, foundation, lipstick, fake tan, deodorant, fragrance, body oils or other substances that could mark or damage the garment.
Where applicable, items should be returned with their original tags, labels and accessories.
If excessive handling or use has reduced the value of an item, this may affect the amount refunded where permitted by applicable law.
OCCASIONWEAR & BRIDAL
Special Pieces Deserve Special Care.
Eligible standard-stock bridal and occasionwear pieces may be returned in accordance with our Returns & Refunds Policy. Please take extra care when trying on white, ivory, embellished or delicate garments.
Custom-made, personalised or altered pieces may be subject to different cancellation rules where clearly communicated before purchase.
FAULTY ITEMS
Something Not Right?
If an item arrives faulty, damaged or not as described, contact Client Care with your order number and clear photographs where helpful.
WRONG ITEM
Received Something Different?
If we have sent an incorrect item, please contact us before returning it so that we can provide the appropriate instructions.
SALE ITEMS
Sale & Promotions
Sale and promotional purchases remain subject to applicable consumer rights. Please review our full policy for the conditions applying to your purchase.
YOUR REFUND
What Happens Next?
Once an eligible return is received and reviewed, the appropriate refund will normally be issued to the original payment method.
Where a statutory cancellation right applies, refunds will be processed within the timeframe required by applicable law.
After Aven Row has processed the refund, your bank, card issuer or payment provider may require additional time before the funds appear in your account.
For eligible full-order cancellations, applicable standard outbound delivery costs will be handled in accordance with UK consumer law.
RETURNS FAQ
Good To Know
Can I return an item that doesn’t fit? +
Who pays the return postage? +
Can I exchange my item? +
Can bridal items be returned? +
FULL TERMS
Read Our Complete Returns Policy
For detailed information regarding cancellation rights, return eligibility, refunds, faulty goods and international returns, please read our full policy.
View Full Returns PolicyNEED HELP WITH A RETURN?
Our Client Care Team Is Here.
Include your order number when contacting us so we can assist with your return as efficiently as possible.
Contact Client Care