Last Updated: 18 September 2026
AVEN ROW respects your privacy and is committed to handling your personal information responsibly.
When you browse our website, place an order or contact us, we may collect information necessary to provide our services and operate our online store.
Information We May Collect
Depending on how you interact with our website, information may include:
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Name
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Email address
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Telephone number
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Billing address
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Delivery address
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Order information
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Information provided when contacting customer care
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Website usage information
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Cookie and similar technology information
Payment information may be processed by the relevant payment provider used during checkout.
How We Use Your Information
We may use information to:
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Process and fulfil orders
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Arrange delivery
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Provide customer support
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Respond to enquiries
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Process returns and refunds
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Maintain website functionality
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Improve our website and services
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Prevent fraud or misuse
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Meet legal and regulatory obligations
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Send marketing communications where permitted
Sharing Information
Where necessary, relevant information may be shared with trusted service providers involved in operating our business, such as payment processors, delivery providers, website technology providers and other service providers.
Your Rights
Depending on the circumstances, UK data protection law provides individuals with various rights concerning their personal information, including rights relating to access, correction, erasure, restriction and objection. The rights available can depend on the circumstances and legal basis for processing.
For privacy-related enquiries:
Email: info@avenrow.uk
Phone: +44 114 236 0179
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where information needs to be retained to meet legal, accounting or reporting requirements.
Important: This policy should be customised to accurately reflect the services, apps, payment providers, analytics and marketing tools actually used by AVEN ROW.