We've put together answers to some of the questions customers may have when shopping with AVEN ROW.
How can I contact AVEN ROW?
You can contact us by email at info@avenrow.uk or by phone on +44 114 236 0179.
How do I place an order?
Browse our collection and select the item you'd like to purchase. Choose the available size or options, add the item to your basket and proceed through checkout to complete your purchase.
Will I receive an order confirmation?
Yes. Once your order has been successfully placed, an order confirmation will normally be sent to the email address provided at checkout.
If you cannot find your confirmation, please check your spam or junk folder.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible.
We will do our best to accommodate your request, although changes may not be possible once an order has been processed or dispatched.
How can I track my order?
Where tracking is available, tracking details will be provided once your order has been dispatched.
What if I receive the wrong item?
Please contact us as soon as possible with your order number and details of the item received. Our customer care team will review the issue and advise you on the next steps.
What if my item arrives damaged?
Please contact us promptly and provide your order number together with photographs showing the condition of the item and packaging where appropriate.
Can I return an item?
Returns may be available depending on the product and circumstances of your purchase. Please see our Returns & Refunds page for the applicable information.
How do I choose the correct size?
Please refer to our Size Guide before placing your order. If you are unsure about sizing, you can contact our customer care team for assistance.